1.Cancellation:
Orders can be cancelled with 24 hours of placement, provided they have not been processed or shipped.
To cancel an order, please contact our customer service team via [+91 9908880000].
Once an order has been processed or shipped, it cannot be cancelled.
2.Refunds:
Refunds are issued for eligible cancelled orders or returned items.
To be eligible for a refund, items must be returned in their original condition within [number] days of delivery.
Refunds will be issued to the original payment method used for the purchase.
Shipping costs are non-refundable, unless the return is due to an error on our part.
Refunds are subject to inspection and approval of returned items.
Veeraa SHOPPING MALL aims to process refunds within 7 (Seven) working days from receiving the product from the Customer. For any further information or inquiries regarding refunds, please contact us at [+91 9908880000]/ veeraa231@gmail.com]
For further inquiries or assistance, please don't hesitate to contact our customer service team.
Cancellation Procedure:
1.Initiating Cancellation:
To request the cancellation of an order, customers must email our customer service team at [+91 9908880000/ veeraa231@gmail.com] with the Order Number in the subject line (CANCEL).
Cancellation requests can only be accommodated before the order has been processed or approved.
2. Submission Deadline:
Customers must submit their cancellation request promptly after placing the order, as orders are processed quickly.
3. Confirmation:
Upon receipt of the Cancellation request, our customers service team will acknowledge the request via email and confirm whether the cancellation can be processed.
4. Cancellation Approval:
If the order has not been processes or approved, w will approve the cancellation request, and the order will be cancelled.
5. Cancellation Rejection:
If the order has already been processed or approved, we will inform the customer that the cancellation request cannot be accommodated.
6. Refund Processing:
If the cancellation request is approved and the payment has been processed, we will initiate the refund to the original payment method used for the purchase.
7. Communication:
We will maintain communication with the customer throughout the cancellation process, providing updates and assistance as needed.
8. Cancellation Status:
Customers can check the status of their cancellation request by contacting our customer service team at [customer service email].
Please adhere to the Cancellation procedure outlined above to ensure timely processing of your request. If you have any questions or require further assistance, feel free to reach out to Veeraa SHOPPING MALL customer service team.